OFFBELL At OFFBELL, every product is made-to-order with a focus on premium quality, careful production, and customer satisfaction. Since our products are specially produced after an order is placed, we maintain a limited return and refund policy to ensure fairness and quality control. Return Eligibility We only accept returns or replacements under the following conditions: Damaged product received Wrong product delivered Manufacturing defect Incorrect size sent by OFFBELL Non-Returnable Situations Returns or refunds will not be accepted for: Change of mind Incorrect size selected by customer Minor color variation due to screen differences Used, washed, or damaged products after delivery Custom or personalized products Products without original packaging/tags Return Request Timeline Customers must raise a return or replacement request within: 48 hours of delivery Requests made after this period may not be eligible for review. Required Proof To process any return or replacement request, customers must provide: Order ID Clear photos of the product Unboxing video (recommended) Description of the issue Refund Process Once the returned item/request is reviewed and approved: Refunds are processed within 7–10 business days Refunds are issued to the original payment method COD refunds may be processed through bank transfer or store credit Replacement Policy Eligible products may qualify for: Replacement Store credit Refund (if replacement unavailable) The resolution depends on product availability and issue verification. Made-to-Order Policy OFFBELL operates on a made-to-order production model. Each product is manufactured after the order is placed to reduce waste and maintain premium production standards. Because of this: Returns for customer preference or sizing mistakes are not supported. We strongly recommend checking the Size Guide carefully before placing an order. Cancellation Policy Orders can only be cancelled within: 12 hours of placing the order Once production begins, cancellation requests may not be accepted. Shipping & Delivery Notes Delivery timelines are estimates and may vary depending on location and production volume. OFFBELL is not responsible for delays caused by courier partners, weather conditions, or unforeseen operational issues. Contact Support For any return, refund, or replacement request, contact: Email: offbell99@gmail.com Response Time: Within 24–48 business hours OFFBELL PREMIUM TEES BOLD IDENTITY.
